Krayton
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Refund Policy

Last updated: September 2026

Krayton is operated by Oussama Hadji, an individual based in Algeria. A Paddle company is the seller and merchant of record identified at checkout and on your receipt. Paddle processes payments and refunds. This page explains our additional first-payment guarantee and the steps to stop a subscription. Paddle’s Refund Policy and any mandatory consumer rights also apply.

Summary: Request a full refund within 14 days of your first payment under our guarantee. You can cancel future renewals at any time. New subscriptions cost US$5 for the first month, then US$10 per month; existing subscriptions keep their agreed billing terms, with any tax calculated by Paddle for your location.

1. First-payment guarantee

If Krayton is not right for you, ask within 14 calendar days after your first subscription payment for a full refund of that payment. You do not need to provide a reason. Email kraytonsoftware@gmail.com from your account email, or submit the request through Paddle buyer support and mention this Krayton guarantee. We will help arrange the refund through Paddle. If your first month was discounted, the refund is for the amount actually paid for that first payment, including tax where applicable.

2. Renewal payments

After any first-month offer, the subscription renews at the standard price shown before purchase. To avoid another charge, cancel before the next renewal. A renewal is not automatically refunded because you cancel afterward. If you think a renewal was charged in error, contact us or Paddle promptly with the receipt so it can be reviewed. Your rights under local law and Paddle’s policy remain available even after our first-payment guarantee ends.

3. How to cancel

  1. Sign in at your Krayton account and choose Cancel at period end, or use Manage subscription in your Paddle receipt.
  2. Complete the cancellation in Paddle’s customer portal. You can also ask Paddle buyer support or email us for help.
  3. Check the confirmation and end date. Your paid access normally continues until the end of that billing period; no further renewal is due after cancellation takes effect.

We charge no cancellation fee. Unused time in a canceled month is not automatically refunded, because access remains available until that month ends, unless a refund or legal right applies.

4. How to request and track a refund

Email kraytonsoftware@gmail.com or use Paddle buyer support. Include the email used for checkout and the Paddle receipt or transaction number if you have it. Do not send card numbers or passwords. We will review the request and coordinate with Paddle, which returns approved refunds to the original payment method where possible. The time for money to appear depends on Paddle’s processing and your payment provider. A refund may end access to the refunded subscription.

5. Consumer rights and payment disputes

Some countries provide withdrawal, defective-product or other refund rights. Those rights are not limited by this page. Paddle’s Refund Policy explains the rules for your location and how to exercise them, including through its customer portal where available. If a payment looks unfamiliar or incorrect, contact Paddle or us so we can investigate. You still retain your lawful right to dispute a charge with your payment provider.

6. Contact

For Krayton support, cancellation help or a request under our first-payment guarantee, write to kraytonsoftware@gmail.com. For a payment receipt, billing issue or statutory refund request, you can also contact Paddle buyer support.